Email Setup/Support

  • ​​​​On-Site: Hourly
  • Setting up or troubleshooting email for your ISP or other mail provider to Windows Live Mail,
    Outlook 2007+, MacMail or Mozilla Thunderbird.

  • Remote support or on-site service.

Remote Support Rate: $25.00/½ hour

  • Our remote support rate billed in 15 minute increments.
  • Ideal for quick fixes that are software related.
  • Minimum ½ hour charge. 15 minute increments thereafter.
  • This service is for active managed service plan clients only.

Operating System Upgrade

  • In-Shop: $40.00 Flat-Rate
  • ​​​​On-Site: Hourly
  • Upgrade your current Windows or macOS version to the latest. ​Ensure drivers and other hardware
    are working correctly (Windows).

  • On-site or In-Shop.

Disk Wiping

  • ​In-Shop: $40.00 Flat-Rate
  • Secure removal/purge of all data on Hard disk or Solid state drive, usb flash drive, etc. Ideal when reselling your computer or storage media.
  • In-Shop Service Only.

Data Backup

  • ​On-Site: Hourly
  • Setup a local backup either direct to computer or your local network (supported router required). 
  • Software setup and configuration included. 
  • ​On-site service only.

In-Shop Labour Rate: $40.00 - $150.00 Flat Rate

  • Drop-off rates for general flat-rate services.
  • Diagnostics ($40.00) waived with service.
  • Custom Flat-Rates can be assigned to custom issues.

Ransomware Removal/Data Recovery

  • In-Shop: $40.00 (Pre-Evaluation Fee, billed if service is declined)
  • Variable
  • Ransomware is malicious software which encrypts your personal/system files on the computer.
  • In-Shop Service Only.

Virus & Malware Removal + Maintenance

  • In-Shop: $100.00 Flat-Rate
  • Remove all virus, spyware, and malware
  • Resolve other problems causing PC performance issues.
  • Includes our advanced ​maintenance service.
  • In-Shop Service Only.

Printer Setup/Support

  • ​​​On-Site: Hourly
  • Setup printer via wired or wireless network or troubleshoot current printer issues. Includes
    scanner ​and other all-in-one functions.

  • On-site service only.

​Computer Maintenance

Call or Text

Managed Services & Computer Solutions in The Kawarthas

Standard Maintenance

  • In-Shop: $40.00 Flat-Rate​
  • On-Site: Hourly
  • Standard tune-up, usually a service recommended every 3-4 months or your computer has
    ​previously been maintained by us.
  • On-site, remote support, or In-Shop.

Solutions For Your Home/Home Office Computers

Managed Services

  • Remote: Monthly Plan
  • 24/7 Monitoring and preventative maintenance.
  • Managed Antivirus and Anti-Malware Protection and more.

Wireless Network Setup

  • On-Site: Hourly
  • Install/Configure/Troubleshoot wireless router – secure wireless network. 
    Connect up to 5 devices to the wireless network (TV, computer, tablet, phone, game consoles, etc.

  • On-site service only.

Internet Troubleshooting

  • On-Site: Hourly
  • ​We can troubleshoot your internet connectivity and/or performance issues.​
    Will narrow issues to either Internet service provider or computer/internal networking.

  • On-site service only.

Computer Security & Managed Services

Data Recovery

  • ​In-Shop: Variable
  • Data recovery options for Mac and PC will vary in price depending on the amount of data that
    needs to be recovered or if the drive is damaged, etc.

  • In-Shop Service Only.

Advanced Maintenance

  • In-Shop: $75.00 Flat-Rate
  • Maintenance/Tune-up. Usually involves computers which have not been maintained for quite awhile.
  • In-Shop Service Only.

Data Management & Recovery

New Computer Setup

  • In-Shop: $120.00 Flat-Rate
  • ​​​​On-Site: Hourly
  • New computer setup, configuration and customization. Includes data transfer from old PC/Mac.
  • On-site or In-Shop.

Data Migration

  • In-Shop: Starting at$40.00Flat-Rate
  • ​On-Site: Hourly
  • Transfer your user data from a working hard drive from either an old computer to your new
    computer or to another device of your choice.​ Disk wiping of old drive +$20.00 (Reg. $40.00)

  • On-site or In-Shop.

Portable Device Support

  • ​​On-Site: Hourly
  • From Tablet to Smart Watch. We got your covered. Email setup with iOS/Android mail, etc
  • On-site service only.

Operating System (Re)Install/Restore

  • In-Shop: Tier 1: $80.00- (Re)Install/Restore Operating System only with default driver set.
  • Tier 2: $100.00 -  Includes Windows updates & latest device drivers
  • Tier 3: $120.00 - Includes Backup & Restore (Documents, Pictures, etc.)
    In-Shop Service Only.

One on One Education

  • On-Site: Hourly
  • Students/Seniors: $40.00/hour
  • Everything technology related from computers to mobile phones. Tutoring is available
    for devices that you want to get to know better. We can customize your tutoring so you can
    ​learn exactly what you want.

  • On-site service only.

Family Online Safety

  • On-Site: Hourly
  • Network wide setup for blocking adult content and other offensive material as well as preventing
    spyware infections and ensuring your children's safety online.

  • Anti-Phishing web filteringCan be managed or automated.
  • On-site service only.

General Service

Tech Services & OS Support

  • ​​We do not perform LCD screen or hardware repairs. Please see our FAQ for more information on 3rd party service providers.
  • Data Backup: All possible measures will be taken to preserve and safeguard your data, however data backup is your responsibility and we will not be held liable for any data loss.
  • ​We ONLY use legal software. We will not install or reinstall unlicensed software.
  • All on-site or drop-off service calls are by appointment only.

On-Site Labour Rate: $50.00/hour

  • Our on-site hourly rate for all services.
  • Diagnostics ($40.00) waived with service.
  • 1 hour minimum, ½ hour increments thereafter.
  • Trip charge applies 20km outside service area. See FAQ for details.